How can we help?
Getting started
Unboxing, QR setup and adding your family.Connecting apps
Calendars, email, Wilma, bank and WhatsApp.Templates
Turning agents on, combining and tweaking them.Billing and deposit
Plans, invoices, changing plan and the deposit.Privacy and data
What Otso stores, exporting and deleting data.Returns and repairs
Swapping a box, returning it, and getting your deposit.Frequently asked questions.
What does Otso need to work?
A power socket and your home Wi-Fi or a network cable. Setup happens in the Otso app on your phone.
Can I put it inside a cabinet?
Yes. Leave a little space around it for air, and make sure Wi-Fi reaches it. A network cable works best.
How do I talk to Otso?
In the Otso app, by WhatsApp or text to Otso's own number, by calling it, or by forwarding an email to its address.
What happens if the internet goes down?
Your data and memory stay safe on the box. Otso catches up on new emails and messages when the connection is back.
How does the deposit work?
You pay €150 once. When you end your plan and return the box, you get it back in full.
Can each family member have their own profile?
Yes. Everyone gets their own profile, and parents decide what Otso does for the children.
How do I delete my data?
In the app under Settings › Privacy you can export or wipe everything. Returned boxes are reset.
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